LA ROSE CLUB
Answers at hand
Where can I find my points and card?
Sign in to La Rose Club. Home shows your available points and membership level. Open My card to show your QR code to the venue team.
Why are points missing from my visit?
The team credits points when recording your purchase, following the club rules. Check Points history in Rewards. If an entry is missing, contact your venue with the visit date and receipt reference, if available.
How do I request a reward?
Choose a reward in Rewards and tap Request. Points are reserved until staff confirm fulfilment. Find the code and status in My requests. You can cancel a pending request to release the points.
How do I send a gift to a friend?
Tap Gift to a friend on a reward and enter the recipient’s card number. You pay with your points and the gift appears in their app. They have 30 days to collect it. If it is cancelled, rejected or expires, the points return to the sender.
How do I change venue or language?
Tap the venue name below the LA ROSE logo to choose another venue. Points and membership level are shared across the network; rewards and content depend on the venue. Use ES, RU or EN at the top to change language.
I cannot sign in
Check your email, password and internet connection. If the problem continues or you have forgotten your password, contact the team for help. Do not share your password by email.
How do I delete my account?
In the app, open Profile and tap Delete account. Enter your password and confirm. Your profile details are deleted and pending requests cancelled; transaction history is kept without your contact details. If you cannot sign in, contact the team.